Articles tagged “dispute-resolution”

renters rights act

How to Write a Landlord Complaints Procedure (With Free Template)

A practical guide to writing a landlord complaints procedure before the PRS Ombudsman goes live — why it matters, what to include, recommended timescales, and a free one-page template you can copy and adapt.

7 min read

renters rights act

The Landlord Redress Scheme Explained: How PRS Ombudsman Redress Works

A plain-English guide to the new landlord redress scheme — the PRS Landlord Ombudsman created by the Renters' Rights Act 2025. What redress means, who must join, what it can order, and when it starts.

8 min read

renters rights act

How Much Will the PRS Landlord Ombudsman Cost Landlords?

What the new PRS Landlord Ombudsman will cost private landlords — the annual membership fee, how it is set, how it stacks with the PRS Database fee, and the compensation and penalties that come from getting it wrong.

8 min read

renters rights act

The PRS Landlord Ombudsman: What Landlords Must Do to Prepare

A plain-English guide to the new mandatory PRS Landlord Ombudsman under the Renters' Rights Act — what it is, when it starts, what it can order, and how to get ready.

13 min read

renters rights act

Handling Tenant Complaints Under the Renters' Rights Act: The New PRS Ombudsman Process

The Renters' Rights Act 2025 will require all private landlords to join the PRS Ombudsman scheme (expected 2028). Understand the complaint lifecycle — from internal resolution to ombudsman investigation — and how to protect your position.

23 min read