Articles tagged “dispute-resolution”

renters rights act

How to Write a Landlord Complaints Procedure (With Free Template)

A practical guide to writing a landlord complaints procedure before the PRS Ombudsman goes live — why it matters, what to include, recommended timescales, and a free one-page template you can copy and adapt.

7 min read

renters rights act

The Landlord Redress Scheme Explained: How PRS Ombudsman Redress Works

A plain-English guide to the new landlord redress scheme — the PRS Landlord Ombudsman created by the Renters' Rights Act 2025. What redress means, who must join, what it can order, and when it starts.

11 min read

renters rights act

How Much Will the PRS Landlord Ombudsman Cost Landlords?

What the new PRS Landlord Ombudsman will cost private landlords — the annual membership fee, how it is set, how it stacks with the PRS Database fee, and the compensation and penalties that come from getting it wrong.

12 min read

renters rights act

The PRS Landlord Ombudsman: What Landlords Must Do to Prepare

A plain-English guide to the new mandatory PRS Landlord Ombudsman under the Renters' Rights Act — what it is, when it starts, what it can order, and how to get ready.

17 min read

renters rights act

Handling Tenant Complaints Under the Renters' Rights Act: The New PRS Ombudsman Process

The Renters' Rights Act 2025 will require all private landlords to join the PRS Ombudsman scheme (expected 2028). Understand the complaint lifecycle — from internal resolution to ombudsman investigation — and how to protect your position.

25 min read