Privacy Policy

1. Who we are

LandlordReady ("we", "us", "our") operates the website www.landlord-ready.com. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What data we collect

We may collect the following personal data:

• Account information: name, email address, and password when you create an account.
• Property information: property addresses and certificate details you enter into your compliance dashboard.
• Payment information: billing details processed securely by our payment provider. We do not store your full card details.
• Usage data: pages visited, features used, and device information collected via cookies and analytics.
• Communications: any messages you send us via email or contact forms.

3. How we use your data

We use your personal data to:

• Provide and maintain the LandlordReady service.
• Send compliance alerts, deadline reminders, and regulation updates.
• Process payments and manage your subscription.
• Improve our service through anonymised usage analytics.
• Respond to your enquiries and provide customer support.
• Send our newsletter, where you have opted in. You can unsubscribe at any time.

4. Legal basis for processing

We process your data on the following legal bases:

• Contract: processing necessary to provide the service you have signed up for.
• Consent: where you have opted in to analytics cookies via our cookie consent banner, or to our newsletter or marketing communications.
• Legitimate interest: to improve our service and detect fraud, where this does not override your rights.

5. Data sharing

We do not sell your personal data. We may share data with trusted third-party service providers who help us operate our service (e.g. payment processors, email delivery, hosting providers). All third parties are contractually required to protect your data and process it only on our instructions.

6. Data retention

We retain your personal data for as long as your account is active or as needed to provide the service. If you close your account, we will delete your data within 90 days, unless we are required by law to retain it for longer (e.g. financial records for HMRC).

7. Cookies

We use essential cookies to keep the site functioning and analytics cookies (Google Analytics) to understand how visitors use our site. Analytics data is anonymised. You can manage your cookie preferences at any time using our cookie consent banner or the "Cookie Settings" link in the footer. For full details of the cookies we use, please see our Cookie Policy.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Request data portability.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at privacy@landlord-ready.com.

9. Data security

We use industry-standard security measures including AES-256 encryption for data at rest and TLS 1.3 for data in transit. Our infrastructure is hosted in UK data centres. Despite our best efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a notice on our website. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.

11. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at privacy@landlord-ready.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.