Articles tagged “tenant-complaints”

renters rights act

How to Write a Landlord Complaints Procedure (With Free Template)

A practical guide to writing a landlord complaints procedure before the PRS Ombudsman goes live — why it matters, what to include, recommended timescales, and a free one-page template you can copy and adapt.

7 min read

renters rights act

The PRS Landlord Ombudsman: What Landlords Must Do to Prepare

A plain-English guide to the new mandatory PRS Landlord Ombudsman under the Renters' Rights Act — what it is, when it starts, what it can order, and how to get ready.

20 min read

renters rights act

Handling Tenant Complaints Under the Renters' Rights Act: The New PRS Ombudsman Process

The Renters' Rights Act 2025 will require all private landlords to join the PRS Ombudsman scheme (expected 2028). Understand the complaint lifecycle — from internal resolution to ombudsman investigation — and how to protect your position.

24 min read